Returns

How to Return an Item

We accept returns within 30 days of the delivery date. Follow the steps below to return your purchase from toylaz.com.

Step 1 — Check Eligibility

Items must be unused, in their original condition and packaging, with proof of purchase (your order number).

Step 2 — Request Your Return

Email support@toylaz.com with your order number and the item(s) you'd like to return. We'll reply with instructions and the return address. Please wait for instructions before shipping anything back.

Step 3 — Ship It Back

Pack the item securely and send it using a trackable method. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Step 4 — Receive Your Refund

After we receive and inspect your return, your refund is issued to the original payment method within 5–10 business days.

For full details, see our Refund & Return Policy.

If you have any questions, contact us:

• HEYDAY KIDS STORE LLC
• Address: 2016 San Marco Blvd, Jacksonville, FL 32207, United States
• Phone: (904) 321-8697
• Email: support@toylaz.com
• Hours: Monday–Friday, 9:00 AM–5:00 PM ET